01 Mar Eastern Harvest Foods (Singapore) Pte Ltd Revolutionizes B2B Order Fulfillment with Anna, a 24/7 Virtual Sales Assistant
01 March 2024
MEVO is thrilled to announce that its AI-powered B2B solution, MEVO Anna, now functions as a 24/7 virtual sales assistant for Eastern Harvest Foods (Singapore) Pte Ltd, a leading distributor of frozen foods serving over 700 F&B outlets across Singapore. This transformative partnership highlights the remarkable impact of MEVO Anna in automating and revolutionizing Eastern Harvest Foods’ order processing, addressing long-standing issues of manual order handling that led to human errors and customer dissatisfaction.
Prior to MEVO Anna’s deployment, Eastern Harvest Foods relied on customers sending orders via WhatsApp, requiring office administrators to manually verify and input each order into the ERP system. This labor-intensive process often resulted in errors, slowing down operations and affecting customer satisfaction. MEVO Anna has completely automated this process, capturing orders directly from WhatsApp and seamlessly integrating them into the back-end ERP system around the clock.
The results have been transformational. MEVO Anna’s advanced AI capabilities ensure accuracy and efficiency, significantly reducing human error and vastly improving customer satisfaction by guaranteeing error-free and prompt service.
Key benefits MEVO Anna has brought to Eastern Harvest Foods include:
- Error Reduction: The automation has effectively eliminated human errors in order processing, ensuring customers receive precisely what they ordered.
- Enhanced Efficiency: With MEVO Anna handling orders 24/7, Eastern Harvest Foods has streamlined operations, freeing up office administrators to focus on higher-value tasks.
- Improved Customer Satisfaction: Prompt, accurate orders have led to increased satisfaction among Eastern Harvest’s F&B clients, reinforcing the company’s reputation for reliability.
MEVO Anna’s scalability has also been instrumental in Eastern Harvest Foods’ growth, enabling it to handle increasing order volumes seamlessly as its customer base expands.
Derek Cheng, Head of Eastern Harvest Foods, expressed his satisfaction with the improvements MEVO Anna has brought: “MEVO Anna has transformed our order processing, enhancing the trust and reliability our clients expect. It’s become an essential partner in our pursuit of operational excellence.”
MEVO is proud of the impact MEVO Anna has made at Eastern Harvest Foods, demonstrating our commitment to driving efficiency and customer success for our clients.
About MEVO:
MEVO leads in AI technology, specializing in the creation of B2B solutions that streamline and enhance business processes. Our vision is to enable businesses to realize higher efficiency and reliability in their operations with innovative technological solutions.
About Eastern Harvest Foods (Singapore) Pte Ltd
Eastern Harvest Foods (Singapore) Pte Ltd is a distinguished distributor of frozen foods in Singapore, known for its commitment to excellence and service. Catering to a broad network of F&B outlets throughout the region, Eastern Harvest Foods is recognized as a frontrunner in the food distribution industry, offering an array of superior frozen products to meet the varied needs of its customers.
For more information, please visit: https://www.prlog.org/13009597-mevo-revolutionizes-b2b-order-automation-for-over-700-fb-outlets-with-eastern-harvest-foods-singapore-pte-ltd.html.